Free Shipping Over $30

Customer Service and FAQs

Business Hours -

Monday - Friday 8:30 - 5:00 CST

Phone - Please contact with email!

Email - support@agiftfactory.com

Personalization

All personalization is included in your price. Please review product description for the personalization details of each product. All personalization is included in the pricing.

Shipping

Most Items will ship within 1-3 business days. Shipping transit times are typically 7-20 business days depending on your location. Order ship from Hong Kong.

We offer multiple shipping methods which can be chosen at checkout.

Canadian Customers - Additional Tariffs and Duties may apply to all Canadian Shipments. Receiving customer will be responsible for payment of any tariffs and duties.

Order Changes and Cancellations

Please call or email with any questions you may have before placing an order. We understand these orders are gifts and you have a deadline. Please know we begin producing your order immediately after your order is placed. Please understand when your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, dates, names, titles, etc. carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

100% Satisfaction Guarantee and Return Policy

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.

Please note - Personalized gifts may not be returned for buyers remorse. Our personalization techniques are permanent and returned merchandise cannot be resold.

Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. A Gift Factory will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. A Gift Factory will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.

If you need to exchange an item due to defects or damages please follow the instructions below:

Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.

Email us and ask to speak to the returns department

Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving without a return authorization number will be returned to sender.

Be sure the item you are returning for inspection is packaged properly, as A Gift Factory is not responsible for further damages due to improper return packaging.

You are encouraged to ship your return via a track-able source, as A Gift Factory cannot be responsible to merchandise lost in transit.

NOTE: If you would like a Monogram, please clearly specify "Monogram" during the check-out process at the section titled "Engraving Information". Please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial. We will not change the order of the initials. A Gift Factory will do MONOGRAM font as you have entered it. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen. For example, Adam Baker Cooper would enter A C B on his order and the "C" will be larger.